R&M Construction and Development Customer Satisfaction

Superior customer service is a very critical part of any business. In construction, we provide excellent service during the sale, construction process, and for a full year after the home closes.

We want to make sure that living in your new home is more delightful than you’d imagined and so we have a seven step process:

Pre-Construction Meeting

Before construction begins, you will be guided through the entire R&M building process. We start with a meeting to get acquainted, and to encourage you to ask questions about the construction timetable. We discuss you desires, and draw a plan that meets your needs and sepcificaitons. At the conclusion of this process you will have a binder that has your contract, a copy of your house plan and an outline of the building timetable so you will know what is happening on a daily basis.

The Construction Phase

During the time your home is being built we will be in constant contact answering questions or addressing concerns you might have. We encourage you to visit the construction site so that you can visually see the inner workings of your home. This allows you to see the quality workmanship, components, and also to verify optional features you have selected.

Quality Assurance Inspection

Before your final walk-through, Robert conduct his own quality control check to ensure everything is in proper working order and up to R&M quality and assessment standards.

At this time, any needed repairs or touch-ups are made, and the home is thoroughly cleaned in preparation for the Pre-Closing Orientation.

Pre-Closing Orientation

When your home is finished, Robert  will take you on a room-by-room tour to demonstrate the quality features and operating procedures for all aspects of your home. They will answer any questions and/or address concerns you might have.

30-Day Follow-Up

Once you are all settled in, we check back with yoby phone or even with a knock on the door just to ensure your total satisfaction.

Three Month Follow-Up Visit

To reinforce R&M Construction and Development’s commitment to customer satisfaction, we schedule a service check approximately three months after closing.

Eleven Month Follow-Up Visit

Eleven months after closing, we reiterate our commitment to satisfaction by taking the time to handle any required warranty work, discuss issues, or answer any questions that you may have.

Customer service is of the utmost importance to Robert.